Warranty Analyst - REQ ID 6694

Posted June 21, 2026

Category(s): Columbus | Ohio Cat | Full-Time

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Job Summary:

The Warranty Analyst plays a key role in managing and maintaining all warranty-related accounts, with a primary focus on Caterpillar warranty claims. This position is responsible for processing, researching, and administering warranty claims while ensuring accuracy and compliance with manufacturer guidelines.

You will act as a key liaison between internal departments, manufacturers, and customers, providing technical warranty support and helping drive operational excellence.

Key Responsibilities:

Process, review, and submit warranty claims in accordance with Caterpillar and internal guidelines
Research and resolve discrepancies, denied claims, and warranty issues to maximize recovery
Maintain accurate warranty records, documentation, and reporting systems
Collaborate with service, parts, and sales teams to ensure proper claim documentation and submission
Provide technical warranty guidance and support to internal stakeholders
Monitor warranty claim trends and identify opportunities for process improvement
Ensure compliance with corporate, manufacturer, and accounting policies
Communicate claim status, updates, and resolutions in a timely and professional manner
Assist with audits and reporting related to warranty activity

Qualifications:

High school diploma required
3–5 years of related industry experience
Proficiency with computers and Microsoft Office applications
Working knowledge of corporate and manufacturer warranty policies, procedures, and accounting practices

Core Competencies

Strong planning, organization, and follow-up skills
Excellent verbal and written communication abilities
Analytical mindset with strong problem-solving skills
Sound judgment and interpersonal skills
Exceptional attention to detail
Ability to manage multiple priorities and meet deadlines

Physical Requirements:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

Employee Benefits

We offer a comprehensive and competitive benefits package, including:

401(k) with company match and discretionary contributions
Two medical plan options, including an HSA with a dollar-for-dollar match up to $1,200 annually
Dental and vision insurance
Credit union access
Life insurance, short-term disability, and long-term disability coverage
Scholarship opportunities for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation
Competitive base salary with annual bonus potential
Company SuccessShare bonus program

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor